Open Communication with Customers
My account has been suspended and I do not even know it until I spoke to the live chat. I would greatly appreciate it if there is a problem with the ads or etc, the customer service team will be more communicative and transparent about the policy rather than saying 'account has been suspended' and full stop. This is called lacking accountability and transparency as nobody will know their mistakes if proper solutions or guidance is being given. In simple human terms, nobody will know their mistakes unless proper feedback is given. As for myself, I am not trying to be arrogant but instead hoping for more direct communication from the Microsoft team.
My suggestion to you guys is to change your style of management and be more open. Always put yourself in the customers shoes. Rather than ignoring them, keep them posted on what is going on and share some valuable ideas. I believe customers will appreciate this and hence further improve the revenue.
Just to summarize it up. COMMUNICATION COMMUNICATION and again COMMUNICATION