I've had numerous interactions with customer support. I am yet to converse with anyone that seems to truly understand AdWords. Bing is definitely a secondary platform in most marketer's eyes and so their base knowledge of PPC will be AdWords. How can Bing support their platform if you don't know your clients background (adwords)? Know the lingo, know the feature equivalents between platforms.

Another problem is with chat - I enter in my name and email address before I start a chat... only to be asked that information again before getting help. I say what my account name is, and problem is... .only to be asked that again "for verification purposes"..... the process is tedious, and frustrating. All information I was asked (URL, currency, where I sell products) is visible in my account information... its in there for a purpose. why not reference that?

Long Story Short - Support needs major improvements.

Please add an option to remove or deactivate an account immediately instead of waiting for a year for it to be deactivated.

Customer's verbatim:

Having the option to delete your data is the First thing to develop before even adding any features to the main application. This is mandatory, there is no valid reason not to do this. This is Not something to be requested in a forum, because it's a no-brainer.

Microsoft using Uservoice? Ha! I bet you treat your customers there as bad as in the Microsoft answers forums.

I demand the immediate deletion of the requested data. You have to, you know, because of the GDPR.

There's someone at your company, with access to your databases, just tell him to delete all necessary entries. If your backend system isn't as ********* as Windows itself , that should be easy to accomplish with a few SQL queries.

Since cannabis is legal in many states, it makes sense to being allowing this advertising IF it can fit within reasonable and safe controls to make sure it is not only legal, but ethical.

My company provides very professional services in the industry and we would be interested in advertising geotargeted to areas we serve where cannabis is legal, and only for keywords where cannabis / marijuana are directly mentioned.

If this could be allowed it solves the problem of advertising to folks where it is not legal as well as folks who are not intentionally searching for it, removing much of the concern of showing an ad to someone that shouldn't see it.

Like alcohol, we are required of course to gather ID and prove the person fits the legal requirements to purchase, etc. We would be happy to help steward this effort by providing more detail and information as it suits the cause.

Thank you for your consideration.

After a truly horrible experience with Bing Ads, from start to finish, it would be good manners to at least let me delete my account. When I say "delete", I use the meaning that everyone else uses, not Microsoft's version, which seems to be "mark the account as deleted but really it's just the exact same".

I don't want any more emails from you trying to improve my non-existent ads, I will never use you again.
I don't want any more obscure emails about billing when my account is at zero (although you owe me money).
I don't want anything to do with you, remove my information.