How can we improve Microsoft Advertising to create a better experience?

Allow existing XIDs to be unlinked from a Reseller Agency

Per Ad Support: "As one of the accounts in customer shell 10183 is being managed by Reseller Agency, you cannot have this CID to "Became an agency". This XID X0729283 cannot be unlinked from that Reseller agency.

CID 10183 is Advertiser, not an agency. And we are unable to convert 10183 as Agency since one of the account under that customer shell is being managed by a Reseller agency"

This prevents the customer from being able to link acquired accounts into the desired CID, instead forcing a manual integration (losing history). This ability to unlink from Reseller would be vital to a smoother process.

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Adam Barney shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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