How can we improve Microsoft Advertising to create a better experience?

Account owners should be able to remove an agency managing their account themselves

Account owners should be able to remove any agency managing the account on behalf the owner without having to ask the agency to remove themselves. The fact that account owners don't currently have that ability is concerning.

The current process is that the account owner has to go to the agency and ask that their account be released.

31 votes
Sign in
(thinking…)
Password icon
Signed in as (Sign out)

We’ll send you updates on this idea

Katherine shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

7 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...
  • Dan DiTomaso commented  ·   ·  Flag as inappropriate

    As of 5/1/19 the unlink is still not available to the owner/super admin. You gotta be kidding me?

  • Kay commented  ·   ·  Flag as inappropriate

    You can remove the agency, go to accounts and billing > Accounts > Access > Click unlink

  • Kasia Subieta commented  ·   ·  Flag as inappropriate

    +3 this is so unsafe. A smart business owner would remove the agency before they fire them....not ask their permission to release the account so they can fire them...this is absolutely ridiculous.

  • David commented  ·   ·  Flag as inappropriate

    +1 on this. I think it's a bit ridiculous that the account owner cannot remove an agency from account management.

Feedback and Knowledge Base